Effective Customer Service: Ten Steps for Technical Professions (NetEffect)

this Unique Text Treats The Subject Of Customer Service From The Perspective Of Engineering, Manufacturing, And Constructions Firms. It Provides Readers With A Ten-step Model For Quality Customer Service, And An Understanding Of How Customers Define Value. The Book¿s “customer-is-king Philosophy Underscores All Of Its Content, And Is Highlighted By The Characteristics That Define A Customer-driven Company And Global Market.

the Ten-step Model Explains In Detail How To Understand Customer Service And Its Importance; Set The Tone And Company-wide Expectations; Identify What Your Customers Want; Benchmark The Company¿s Processes; Compare Actual Performance Against Benchmarks, Identify Root Causes; Provide Customer Service Training For All Employees; Turn Difficult And Dissatisfied Customers Into Loyal Life Long Customers; Communicate Effectively And Often With Customers; Establish Internal Customer Satisfaction; And Establish A Customer-oriented Culture.

for Customer-driven Businesses—especially Engineering, Manufacturing, And Construction Companies.