Call Centres and Human Resource Management
Author(s)
Stephen Deery
Stephen Deery
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
Keywords
Human Resources & Personnel Management, Service, Management, Business & Economics -> Management -> Human Resource Management, Business & Economics -> Business -> Industries, Business & Economics -> Management -> Principles of Management, SC517000, SC527020, SC515000, SUCO41135, 3723, 3119, 3248, 5298
Human Resources & Personnel Management, Service, Management, Business & Economics -> Management -> Human Resource Management, Business & Economics -> Business -> Industries, Business & Economics -> Management -> Principles of Management, SC517000, SC527020, SC515000, SUCO41135, 3723, 3119, 3248, 5298
| Name in long format: | Call Centres and Human Resource Management A Cross-National Perspective |
|---|---|
| ISBN-10: | 0230288804 |
| ISBN-13: | 9780230288805 |
| Book pages: | 408 |
| Book language: | English |
| Edition: | 1 |
| Binding: | eBook |
| Publisher: | Springer Nature |
| Dimensions: | eBook |
