Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement

This Long-waited Companion And Update To H. James Harrington's Best-selling Business Process Improvement Is A Hands-on Implementation Guide, With All The Tools Managers Need To Streamline And Sharpen The Efficiency, Effectiveness, And Competitive Edge Of Any Business. Inside You'll Find The Tools That Major American And Foreign Corporations Use To Slash Their Bureaucracies, Eliminate Workflow Bottlenecks, Stop Duplication Of Effort, And Root Out Obsolescence--all In A Step-by-step Format That Includes Every Form, Chart, List, And Model That You Need To Proceed. This Workbook Shows You Exactly How To Analyze Your Business' Processes--and It Tells You Why You Should. You'll Learn How To Document Workflow, Analyze Current Effectiveness, Design New Processes, And Take Advantage Of Technological Help. During The First 12 Months Of Process Improvement, The Process Will Pay For Itself, Say The Authors. After That, They Say, The Process Continues Unaided, And The Significant Savings Your Business Will Reap Are All Pure Gravy. Filled With Practical Suggestions That Will Help You Manage Every Detail At Every Stage Of Business Process Improvement, This Workbook Will Help Managers And Executives Lead Their Companies Into A Better, Brighter Future. If You Want A Leaner, Meaner Business--a Business That Is Primed And Ready For The 21st Century--you Want This Book. Book Jacket.--jacket. List Of Illustrations -- 1. Introduction To Administrative Business Process Improvement -- 1.1. Overview -- 1.2. Bpi Approaches -- 1.3. Continuous Improvement -- 1.4. Documenting, Analyzing, And Designing Improved Administrative Business Processes -- 1.5. Organizational Change Management -- 1.6. Role Of Information Technology In Administrative Business Process Improvement -- 1.7. Organization Of This Book -- 1.8. Intended Audience -- 1.9. Typical Business Processes -- 2. Phase I--organization: Organizing For Process Improvement -- 2.1. Introduction -- 2.2. Business Process Improvement Project Management Team -- 2.3. Project Leader -- 2.4. Process Improvement Team (pit)--project Team -- 2.5. Contact Groups -- 2.6. Project Plan -- 2.7. Planning And Monitoring Techniques -- 2.8. Conditions For The Successful Completion Of The Project (summary) -- 3. Phase Ii--documentation: Selecting A Documentation Approach -- 3.1. Introduction -- 3.2. Documenting The Process -- 3.3. Define The Objectives For Documenting The Processes -- 3.4. Documentation Factors -- 3.5. Level Of Detail Of The Documentation -- 3.6. Few Practical Suggestions -- 3.7. Criteria For Selecting Documentation Techniques -- 3.8. Characteristics Of Documentation Techniques -- 3.9. Discussion Of Selected Documentation Techniques -- 3.10. Developing A Set Of Documentation Techniques -- 4. Phase Iii--analysis: Defining Improvement Opportunities -- 4.1. Introduction -- 4.2. Causes Of Flaws In Administrative Business Processes -- 4.3. Effectiveness Of Information Management -- 4.4. Effectiveness And Efficiency Of Data Files -- 4.5. Analysis Of On-time Completion And Cycle Time -- 4.6. Relationship Of Activities And Functions To The To The Administrative Organization -- 4.7. Routing Of Administrative Business Processes. H. James Harrington, Erik K.c. Esseling, Harm Van Nimwegen. Includes Index.