What the Best CEOs Know : 7 Exceptional Leaders and Their Lessons for Transforming any Business

The Exceptional Seven And The Traits That Defined Them -- Place The Customer At The Epicenter Of The Business Model : Michael Dell And The Art Of The Customer -- Create An Authentic Learning Organization : How Jack Welch Converts Learning Into Results -- Focus On Solutions : Lou Gerstner On Creating A Customer-obsessed Ibm -- Prepare The Organization For Drastic Change : Andy Grove On Strategic Inflection Points -- Harness The Intellect Of Every Employee : Bill Gates On Creating A Knowledge-based Organization -- Create A Performance-driven Culture : Herb Kelleher On The Importance Of Creating A Family-like Culture -- Learn From Competitors, But Remain Faithful To The Vision : How Sam Walton's Vision Created The World's Largest Company. Jeffrey A. Krames. Includes Bibliographical References (p. 225-240) And Index.