Training Effectiveness Handbook: A High-Results System for Design, Delivery, and Evaluation

Attention All Ceos, Human Resources Managers, And Trainers: Here's The First Comprehensive Handbook To Bring Total Order And Alignment To The Training Process And To Provide A Complete System For Designing, Delivering, And Evaluating Training In Any Organization! Drawing On The Author's Proven Guided Discovery Methodology, The Training Effectiveness Handbook Introduces New Breakthrough Concepts That Make The Training Easier And More Effective; Enable You To Evaluate Any Training Program Regardless Of Instructional Style, Method, Or Format; And Ensure That Every Training Program You Initiate Will Deliver Measurable Returns On Investment. Included Are Worksheets, Checklists, Evaluation Forms, And Other Tools That You Can Use To Help You Answer These Questions. In Short, The Training Effectiveness Handbook Is The One Complete Resource You Need To Maximize Your Return From Your Training Investment And Ensure That Your Organization's Training Programs Meet Its Goals. Book Jacket.--jacket. Permissions -- A. Training And Quality -- B. Total Customer Satisfaction -- C. Is Training Really An Investment -- D. Have You Invested In Poor Quality Training? -- E. What About The Quality Of The Training You Deliver? -- F. Questions For The Chief Executive Officer -- G. Mistakes Can Be Expensive -- H. What Types Of Training Are Subject To Quality Problems? -- I. Can You Recover Damages For Poor Quality? -- J. How Can You Ensure That You Invest In Quality Training? -- K. Problem -- L. Solution -- M. Method -- Part 1. Learning Objectives: The Foundation -- 1. Foundation Or Formality? -- A. Available Training -- B. Consistency And Uniformity -- C. Raging Controversy -- D. Because You Say It Is, Does Not Make It So -- E. Where Do You Stand? -- F. How Did You Do? -- G. Objectives Of Part 1 -- 2. Learning Objective Principle -- A. Performance Component -- B. Conditions Component -- C. Criteria And Performance Time -- D. Criteria Component -- E. Performance Time Component -- F. Performer Component -- G. Learning Objective Or Instructional Objective? -- H. Concrete Language -- I. Components Of A Learning Objective -- J. Criteria For Measuring The Usefulness Of An Objective -- K. Measuring The Desired Behavior -- 3. Measuring The Usefulness Of Objectives -- A. Criterion Scoring System -- B. Word About The Score Of 5--questionable -- C. Effectiveness Rating -- D. Performance Standard -- E. Using The System To Measure An Objective -- F. Correcting A Flawed Objective -- G. Objective For A Complex Interactive Sales Behavior -- H. Objective For A Complex Written Behavior -- I. Objective For A Physical Skill -- J. Objective For A Complex Interactive Consulting Behavior -- K. Alternative Structure Of A Learning Objective -- L. Formats For A Learning Objective. Lester T. Shapiro. Includes Bibliographical References (p. 554-555) And Index.