The Practice Of Outsourcing: From Information Systems To Bpo And Offshoring

This Book Details Nearly 20 Years Of Research Into The Outsourcing Phenomenon, And Is Companion To The Earlier Palgrave Volume Information Systems And Outsourcing: Studies In Theory And Practice. Using An Unparalleled Database Of Over 650 Longitudinal Case Studies The Authors Document And Analyses Outsourcing's Rise Prominence In The 1990s, Pinpointing Trends, Practices And Lessons. It Finds That Many Of The So-called 'strategic Alliances' Of This Period Tended To Be Straightforward 'fee-for-service Contracts In Practice. The Book Develops Critieria For Making Sourcing Decisions, And Provides Details Of The Practices That Work, And Those That Do Not. The Authors Then Detail Developments In The It, Business Process And Offshore Outsourcing Service Markets From 2000 On. They Show That, Against A Background Of Growth In Global Revenues, Outsourcing Provided Real Promise On Costs And Service, New Models, But Also New Challenges To Client Organizations And Suppliers Alike. Based On Their Research Work, The Authors Point To Thirteen Future Global Sourcing Trends From 2009-14. The Book Documents How Organizations Have Been Learning, Experientially, And Often Painfully, How To Manage Back Office Outsourcing. But The Increased Size, Importance, Complexity Of The Phenomena, And The Risks They Engender, Suggest That In The Next Phase, Already Started In Some Organizations Discussed In The Book, Research Will Be Into How Organizations Seek To Provide Leadership In Outsourcing. For The Authors, This Shift Will Be A Necessary One If Governance, Control, Flexibility And Superior Business Performance Are To Be Outsourcing's Consequences.--publisher's Website. Outsourcing Practice : The Search For Flexibility And Control / Leslie Willcocks And Mary Lacity -- Realizing Outsourcing Expectations : Incredible Promises, Credible Outcomes / Mary Lacity, Rudy Hirschheim And Leslie Willcocks -- Contracting And Relationships In It Outsourcing / Guy Fitzgerald And Leslie Willcocks -- Cooperative Partnerships And It Outsourcing : From Contractual Obligation To Strategic Alliance? / Leslie Willcocks And Chong Choi -- Offshore Outsourcing : A Country Too Far? / Kuldeep Kumar And Leslie Willcocks -- It Outsourcing In Public Sector Contexts : Researching Risk And Strategy / Leslie Willcocks, Mary Lacity And Thomas Kern -- It Sourcing : Examining The Privatization Option In Public Administration / Mary Lacity And Leslie Willcocks -- Analyzing It Outsourcing Decisions : Size, Interdependency And Risk / Wendy Currie And Leslie Willcocks -- Information Technology Insourcing : Myths And Realities / Rudy Hirschheim And Mary Lacity -- Contracts, Control And Presentation In It Outsourcing / Thomas Kern And Leslie Willcocks -- It Outsourcing Configuration : Defining And Designing Outsourcing Arrangements / Sara Cullen, Peter Seddon And Leslie Willcocks -- It Outsourcing Success : A Framework For Assessing Intentions And Outcomes / Sara Cullen, Peter Seddon And Leslie Willcocks -- Business Process Outsourcing : The Promise Of The Enterprise Partnership Model / David Feeny, Leslie Willcocks And Mary Lacity -- Outcomes From Offshore Outsourcing : Evidence From A Client's Perspective / Joseph Rottman And Mary Lacity -- Offshore Outsourcing, Strategy And The Role Of Social Capital / Joseph Rottman And Mary Lacity -- Creating Global Shared Services : Sourcing Lessons From Reuters / Mary Lacity And Jim Fox. [edited By] Leslie P. Willcocks And Mary C. Lacity. Includes Bibliographical References And Index.