The Big Book Of Customr Serv Traing Game
Author(s)
Carlaw &
Deming
Carlaw &
Deming
Help Your Employees To Excel In Dealing With The Public With This Stimulating, Fun-filled Collection Of Customer Service Training Games. Designed Not Only To Teach Important Skills But Also To Spark Enthusiasm And A High Level Of Involvement In The Participants, These Games Utilize Entertaining And Instructive Techniques Such As Role-playing, Charades, Brainstorming, And Debate. As A Result Of These Exercises, Employees Will Learn How To Create A Rapport With The Customer, How To Focus On The Unique Needs Of Individual Customers, How To Maintain A Positive Attitude, And More.
| Name in long format: | The Big Book Of Customr Serv Traing Game |
|---|---|
| ISBN-10: | 0070590427 |
| ISBN-13: | 9780070590427 |
| Book language: | en |
| Publisher: | Tata Mcgraw-hill Education |
