Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work

The essential guide for managers and

professionals dealing with difficult

workplace conversations

Surviving Dreaded Conversations gives managers all they

need to get through those difficult, face-to-face conversations

we all encounter in our office. Whether it’s

firing an employee, asking for a raise or delivering bad

financial news to a client or staff, expert author Donna

Flagg shows readers how to stop putting off these

uncomfortable conversations and start successfully facing

them head-on. Filled with tips, strategies, exercises,

and easy-to-memorize scripts for effective preparation,

Surviving Dreaded Conversations is packed with practical

advice to help professionals get through the rough

spots in the workplace.

Donna Flagg is a business consultant, and

visiting instructor and speaker at NYU and speaks at various

conferences conducted by The Business Leadership Network

and The Conference Board. She is a blogger on

ExpertBusinessSource.com for Reed Business Interactive and

is frequently quoted in the press for her workplace expertise.