Service Design Book

In Order To Meet The Current And Future Business Requirements, This Book Provides Guidance On The Production And Maintenance Of It Policies, Architectures, And Documents For The Design Of Appropriate And Innovative It Infrastructure Service Solutions And Processes. Introduction -- Service Management As A Practice -- Service Design Principles -- Service Design Processes -- Service Design Technology-related Activities -- Organizing For Service Design -- Technology Considerations -- Implementing Service Design -- Challenges, Critical Success Factors And Risks. At Head Of Title: Itil. Published For The Office Of Government Commerce Under Licence From The Controller Of Her Majesty's Stationery Office. Includes Bibliographical References (p. 283) And Index.