Resolving Conflict : A Practical Approach (2nd Edition)

This Second Edition Of Resolving Conflict Has Been Revised And Expanded To Better Meet The Needs Of Academics And Professionals. It Explores A Wide Range Of Human Conflict, Offering Basic Principles And Practical Strategies For A Creative Problem-solving Approach. It Draws On The Latest Developments In Research And Uses Case Histories To Illustrate The Practical Applications Of Conflict-resolution Principles - Principles That Can Be Applied Equally To The Simplest And Most Complex Of Conflicts.--book Jacket. 1. Conflict And Its Resolution -- 2. Analysing Conflict -- 3. Communication And Conflict Resolution -- 4. Planning And Preparation For Resolution -- 5. Collaborative Problem Solving -- 6. Mediation -- 7. Arbitration -- 8. The Conflict Resolution Process -- 9. Practical Conflict Resolution Skills -- 10. When Things Go Wrong -- 11. Interpersonal And Relationship Conflict -- 12. Neighbourhood And Intergroup Conflict -- 13. Industrial And Commercial Conflict -- 14. Environmental And Technical Conflict -- 15. Conflict Resolution, The Law, And Ethics -- 16. Making Conflict Resolution Work -- 17. An Example Of Analysis And Planning -- Appendix: John Burton, Conflict Theory, And Conflict Resolution Practice. Gregory Tillett. Includes Bibliographical References (p. 233-241) And Index.