Reinventing Your Contact Center: A Manager's Guide To Successful Multi-channel Crm
Author(s)
Lisa M. Schwartz
Lana M. Ruffins
Natalie L. Petouhoff
Lisa M. Schwartz
Lana M. Ruffins
Natalie L. Petouhoff
Name in long format: | Reinventing Your Contact Center: A Manager's Guide To Successful Multi-channel Crm |
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ISBN-10: | 0131837893 |
ISBN-13: | 9780131837898 |
Book pages: | 272 |
Book language: | Eng |
Edition: | 1 |
Binding: | Paperback |
Publisher: | Prentice Hall |