Motivating Your Organization: Achieving Business Success Through Reward and Recognition (Quality in Action)

What motivates members of your staff and stimulates them consistently to produce their best? It has long been recognized that reward and recognition are prime factors in achieving motivation. Now Colin Pitts tells you why in Motivating Your Organization. He examines the effects of reward and recognition on both individual and team performance in the changing business world, where change is critical to survival and success is achieved only by the greater involvement of staff at all levels. Many different ways of rewarding and recognizing staff are discussed by the author with practical observations and sound advice on their application. A chapter examining the need for reward-based suggestion schemes in a total quality environment is included and a further chapter deals with the contentious issue of performance-related pay, offering guidelines for its sensible use. There is a detailed discussion of staff performance measurement inclucling how to define inputs and outputs, setting goals and appraisal schemes. Finally, the role of reward and recognition as a means of changing attitudes and breaking down old barriers is related to learning organizations, which are seen as the path to future success.