Managing and Motivating Contact Center Employees
Author(s)
Malcolm Carlaw
Peggy Carlaw
Vasudha K. Deming
Kurt Friedmann
Malcolm Carlaw
Peggy Carlaw
Vasudha K. Deming
Kurt Friedmann
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
Keywords
Management, Leadership, BUS041000, cs.ecn.mgn_ecn, cs.mgmt.intl_bus, Business & Economics -> Management -> Leadership
Management, Leadership, BUS041000, cs.ecn.mgn_ecn, cs.mgmt.intl_bus, Business & Economics -> Management -> Leadership
| Name in long format: | Managing-and-motivating-contact-center-employees |
|---|---|
| ISBN-10: | 0071428925 |
| ISBN-13: | 9780071428927 |
| Book pages: | 334 |
| Book language: | English |
| Edition: | 1 |
| Binding: | eBook |
| Publisher: | McGraw-Hill Professional |
| Dimensions: | Page Fidelity |
