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• Each step has an accompanying screen so each task is illustrated for you to follow.
• Cautions, Quick Tips, and In-Depths show you where the pitfalls are and how to avoid them.
• 4 different levels of exercises in each chapter provide the ultimate practice experience.

prenhall.com/phmoustest): Includes student data files as well as test questions that allow students to test their knowledge of the material and get instant assessment.

Instructor Supplements

Instructor's Resource CD-ROM: Includes Instructor's Manual, Test Manager, PowerPoint presentations, and the data and solution files for all four applications, which are available for downloading.

TRADEMARK ACKNOWLEDGEMENTS

All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Prentice Hall cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark.

ACKNOWLEDGEMENTS

We would like to acknowledge the efforts of the forest team of editing professionals, with whom we have had the pleasure of working. We have worked with editors from four other publishing firms, and none have done as thorough and professional a job as the people who have labored diligently onthis series.

Our most frequent contact was with Melissa Whitaker. She did an outstanding job of coordinating the efforts of a diverse team, spread across the country, working around the clock in an all-electronic environment. Melissa has been ably supervised by David Alexander, who kept in touch with the project and was available when an executive decision needed to be made. The executive editor, Mickey Cox, deserves credit for assembling a team of this caliber and doing the work behind the scenes, of which we are gratefully ignorant.

Other team members include:

Kerri Limpert - Assistant Editor
Marry Ann Broadax - Editorial Assistant
Cathi Profitko - Media Project Manager
April Montana - Project Manager, Pearson
Gail Steier - Manager, Production
Pat Smythe - Design Manager
Jeri Carley - Project Manager, Pre-Press

The authors wish to acknowledge the contributions of students at Eastern Michigan University. These students, most of whom are in the Technical Writing Degree Program, worked under the instruction and guidance of Professor Nancy Allen to ensure the accuracy of the final product. The students who participated in this project are:

Tom Barthel
Carrie Bartkowiak
Sandy Becker
Maureen Cousino
Lisa DeLibero
Julie Gibson
Bill Inman
Jyoti Lal
Jill Money
Ines Perrone
Matt Phillips
Brian Rahn
Darcey Schafer
Jeri Vickerman
Tracy Williams
Christine Zito