Implementing Itil Configuration Management

Overview Of Configuration Management -- Gathering And Analyzing Requirements -- Determining Scope, Span, And Granularity -- Customizing The Configuration Management Process -- Planning For Data Population -- Putting Together A Useful Project Plan -- Choosing The Right Tools -- Implementing The Process -- Populating The Configuration Management Database -- Choosing And Running A Pilot Program -- Communication And Enterprise Roll Out -- Building A Configuration Management Team -- The Many Uses For Configuration Information -- Measuring And Improving Cmdb Accuracy -- Improving The Business Value Of Configuration Management. Larry Klosterboer. Includes Index.