How to Share Good or Bad News by E-mail (FT Press Delivers Elements)
Author(s)
Canavor, Natalie
Meirowitz, Claire
Canavor, Natalie
Meirowitz, Claire
This Element is an excerpt from The Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats. How to deliver good news more successfully--and deliver bad news in the most positive, productive, and useful way possible. Everything you write, even a garden-variety e-mail, has a psychological impact. When you read a message, the physical cues--tone of voice, expression, body language--are missing. So, your innocent e-mail might send an entirely different message than what you meant. Here’s an example of how to think through your choices in crafting a bad-news message....
| Name in long format: | How to Share Good or Bad News by E-mail (FT Press Delivers Elements) |
|---|---|
| ISBN-10: | 013215952X |
| ISBN-13: | 9780132159524 |
| Book pages: | 10 |
| Book language: | en |
| Edition: | 1 |
| Binding: | Kindle Edition |
| Publisher: | FT Press |
| Dimensions: | ePub |
