High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience

The Challenges We Face -- What Is Relational Coordination? -- How Relational Coordination Drives Quality And Efficiency Performance -- Building A High Performance Work System -- A Different Kind Of High Performance Work System -- Select For Teamwork -- Measure Team Performance -- Reward Team Performance -- Resolve Conflicts Proactively -- Invest In Frontline Leadership -- Design Jobs For Focus -- Make Job Boundaries Flexible -- Create Boundary Spanners -- Connect Through Pathways -- Broaden Participation In Patient Rounds -- Develop Shared Information Systems -- Partner With Your Suppliers -- Combine Work Practices To Build A High Performance Work System -- Getting From Here To There -- Respond To Pressure With Resilience -- Transform Your Organization In A Systemic And Sustainable Way -- Make Unions Your Partners, Not Adversaries -- Support Change At The Industry Level. Jody Hoffer Gittell. Includes Bibliographical References (p. 271-314) And Index.