Going Virtual: Moving Your Organization Into the 21st Century

Our Subject Is How Virtual Teams Actually Work; How They Use Networked Electronic Information And Communications Systems As The Infrastructure For Their Teaming Processes--introduction. Pt. I. The Argument For Virtual Operations. 1. The Virtual Situation. 2. Touring The Virtual Future. 3. The Ameritech Story -- Pt. Ii. Virtual Operations: Competencies And Roles. 4. The Virtual Ethos: Beliefs, Knowledge, Skills, Experience. 5. Executive And Stakeholder Management. 6. Operational Leadership. 7. Virtual Knowledge Workers -- Pt. Iii. Technology And Virtual Operations. 8. Attitudes Toward Virtual Technologies. 9. Virtual Technologies: Networks And Communications. 10. Virtual Technologies: Workflow, Modeling, Design, Management -- Pt. Iv. Transitioning To Virtual Operations. 11. A Strategy For Transitioning To Virtual Operations. 12. Tactics: Launching The Prototype Project. 13. Barriers And New Realities. 14. Getting Started: Assessing Current Organizational Capabilities -- Pt. V. Designing Virtual Operations: Key Processes. 15. Virtual Work Tasks. 16. Virtual Teaming. 17. Virtual Communications. 18. Virtual Learning -- Pt. Vi. Designing Virtual Operations: Guidelines. 19. Designing Virtual Work Tasks. 20. Designing Virtual Teaming. 21. Designing Virtual Communications. 22. Designing Virtual Learning -- Epilogue: Virtual Realities. Raymond Grenier And George Metes. Includes Bibliographical References (p. 313-315) And Index.