Global Operations Management

This ground-breaking text builds upon introductory operations management courses and presents conceptual frameworks to help students recognize and meet strategic international operations management challenges. Using a combination of original text,cases,and readings,Global Operations Management approaches its topic from the perspective of current American business,and emphasizes innovative projects undertaken to capture the promise of global competitive advantage. State-of-the-art developments in this emerging field are covered,for example,learning within and across organizations and nations,coordinating the international infrastructure,and response to exchange rate fluctuations. The text features a strong selection of Harvard Business School and other cases which teach students to identify and act upon problems and opportunities in their business and global contexts. Several case series focus on the same business,helping students appreciate different international and organizational perspectives on the same issues. A very thoughtful selection of readings,many written by out most influential business scholars (e. g.,Porter,Deming,Hofstede) helps students relate the cases to broader operations experience and issues.