Experiencing Quality
Author(s)
Cynthia A. Lengnick-Hall
Melissa G. Hartman
Cynthia A. Lengnick-Hall
Melissa G. Hartman
This book of 61 experiential exercises covers a broad range of quality concepts, approaches and tools. It can serve as either a core text in a quality course, or as a supplement in a functional area course. The text discusses key differences and similarities between effective quality management in manufacturing settings, service settings, health care, and many other non-manufacturing settings. Exercises facilitate learning-while-doing and trouble-shooting in ongoing quality improvement efforts. The text focuses on the human contributions to quality.
Keywords
Literary Collections
Literary Collections
| Name in long format: | Experiencing Quality |
|---|---|
| ISBN-10: | 003009254X |
| ISBN-13: | 9780030092541 |
| Book pages: | 386 |
| Book language: | en |
| Edition: | 1st Edition |
| Binding: | Paperback |
| Publisher: | Harcourt College Pub |
| Dimensions: | Height: 11.25 Inches, Length: 8.5 Inches, Weight: 1.39111687322 Pounds, Width: 0.75 Inches |
