Digital Government At Work: A Social Informatics Perspective

Drawing Upon Extensive Research From Inside Live Projects, This Book Examines The Use Of Digital Technologies To Provide More Joined-up Public Services, And Combines Cross-disciplinary Insights To Provide A New Social Informatics Perspective On Digital Government. Mrs Cannybody's Dilemma -- Digital Technology In Public Services -- The Digital Government Phenomenon -- Digital Government: A Social Informatics Perspective -- Research Focus And Book Outline -- 1. Digital Government And Public Service Innovation -- Introduction -- What Is D̀igital Government'? -- The Transformation Agenda: The Uk In Comparative Perspective -- Digital Government In Global Perspective -- The Nature Of Innovation In Public Services -- Conclusion -- 2. A Social Informatics Perspective -- Introduction -- Why A Social Informatics Perspective? -- The Three Dimensions Of Digital Government -- One-dimensional Views -- Two-dimensional Views -- Beyond One- And Two-dimensional Views -- Three-dimensional Views -- Designers And Users -- Conclusion -- 3. Integration: Towards The Virtual Agency? -- Introduction -- The Virtual Agency? -- Integration And Information Systems -- The Ìntegration Dilemma' In Public Services -- Information Systems And Care Service Integration -- Over-integration And Under-federalization -- Conclusion -- 4. Joining Up Children's Services And Health -- Introduction -- What Is Joined-up Government? -- Joining Up Services For Children -- Joining Up Health Care: E-health -- National Databases Or Local Publication Spaces? -- Conclusion -- 5. Identity, Governance, And The Citizen As C̀ustomer' -- Introduction -- Identity Management, Governance, And Information -- Smart Cards -- From Citizens To C̀onsumers': Crm -- Conclusion -- 6. On-line On The Front Line: Fame -- Introduction -- Street-level Bureaucrats And Digital Government -- Digital Local Government In England -- The National Programme And Fame -- Enacting Fame -- Beyond Institutional And Agency Views -- Conclusion -- 7. Co-production And Tele-care For Older People -- Introduction -- Co-production And Public Service Innovation -- Tele-care For Older People: Social And Policy Context -- An Over-integrated Model Of Tele-care For Older People? -- The Oldes D̀igital Experiment' -- Conclusion -- 8. Making Digital Government Work -- Introduction -- Digital Government And The Rules Of Virtuality -- The Social Informatics Insight -- The Future Evolution Of Digital Government -- Mrs Cannybody's Dilemma Revisited -- Conclusion: The Puzzle With No Picture On The Box -- Methodological Appendix -- The Projects And Participants -- Research Design And Methods -- References. Ian Mcloughlin And Rob Wilson With Mike Martin. Includes Bibliographical References (p. 177-197) And Indexes.