Difficult Conversations: How to Discuss What Matters Most
Stone, Douglas
Patton, Bruce
Heen, Sheila
From The Harvard Negotiation Project, The Organization That Brought Readers Getting To Yes, Difficult Conversations Provides A Step-by-step Approach To Having Those Tough Conversations With Less Stress And More Success. This Edition Includes A New Chapter. Sort Out The Three Conversations -- Stop Arguing About Who's Right: Explore Each Other's Stories -- Don't Assume They Meant It: Disentangle Intent From Impact -- Abandon Blame: Map The Contribution System -- Have Your Feelings (or They Will Have You) -- Ground Your Identity: Ask Yourself What's At Stake -- What's Your Purpose?: When To Raise It And When To Let Go -- Getting Started: Begin From The Third Story -- Learning: Listen From The Inside Out -- Expression: Speak For Yourself With Clarity And Power -- Problem-solving: Take The Lead -- Putting It All Together -- Ten Questions People Ask About Difficult Conversations -- A Road Map To Difficult Conversations. Douglas Stone, Bruce Patton, Sheila Heen. With A Foreword By Roger Fisher--cover. Updated With Answers To The 10 Most Frequently Asked Questions About Difficult Conversations--cover. First Published In The U.s.a. By Viking Penguin, 1999. Includes Bibliographical References.
Interpersonal communication, Interpersonal communication--Case studies, Communication, Interpersonal Relations, BF637.C45 S78 2010, BF 637.C45 S877d 2010, 158.2
Name in long format: | Difficult Conversations: How to Discuss What Matters Most |
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ISBN-10: | 0143118447 |
ISBN-13: | 9780143118442 |
Book pages: | 352 |
Book language: | en |
Edition: | Illustrated |
Binding: | Paperback |
Publisher: | Penguin Books |
Dimensions: | Height: 7.69 Inches, Length: 5.15 Inches, Weight: 0.55 Pounds, Width: 0.56 Inches |