Design for Six Sigma for Service (Six SIGMA Operational Methods)
Author(s)
Yang, Kai
Yang, Kai
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
| Name in long format: | Design for Six Sigma for Service (Six SIGMA Operational Methods) |
|---|---|
| ISBN-10: | 0071445552 |
| ISBN-13: | 9780071445559 |
| Book pages: | 512 |
| Book language: | en |
| Edition: | 1 |
| Binding: | Hardcover |
| Publisher: | McGraw-Hill Education |
| Dimensions: | Height: 9.1 Inches, Length: 6.3 Inches, Weight: 1.7416518698 Pounds, Width: 1.49 Inches |
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