Design for Six Sigma for Service, Chapter 3 - Value Creation for Service Product

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The following is a chapter from Kai Yang’s Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.

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Name in long format: Design-for-six-sigma-for-service-chapter-3-value-creation-for-service-product
ISBN-10: 0071735763
ISBN-13: 9780071735766
Book pages: 304
Book language: English
Edition: 8
Binding: eBook
Publisher: McGraw-Hill Professional
Dimensions: Page Fidelity

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