Customer-Driven Project Management: A New Paradigm in Total Quality Implementation

Synthesizing And Broadening The Popular Management Techniques Of Total Quality Management (tqm) And Project Management (pm) For The First Time, This Exciting Book Offers Project Managers, Team Members, And Business Leaders A Dynamic New Tool For Continually Assessing The Customer's Quality Improvement Needs And Delivering Superior Products And Services. Called Customer-driven Project Management (cdpm), It Demonstrates The Benefits Of Up-front Quality Improvement Analysis, Customer-driven Teams, And New Empowerment Actions That Make All Employees Key Players In The Organization. The Core Of This Comprehensive Book Is A New Step-by-step Cdpm Process All Organizations Can Follow When Performing Projects - Whether Large Or Small. You'll Get A Useful Review Of The Basic Principles And New Applications Of Tqm And Project Management...the Changing Roles Of Managers In Organizations...the Importance Of Front-end Analysis...the Reorganization Of The Project Structure For Greater Efficiency...self-assessment Techniques And Individual Growth Opportunities To Reenergize The Organization...the Unique, Ongoing Role Of The Customer...and Much More! For All Those Involved In Projects, This Book Puts Quality Improvement And Project Management On Line For The First Time, Shows How To React Quickly And Effectively To Changing Customer Needs, Lays Out The Steps For Delivering Outstanding Products And Services, And Gives All Companies A Strong Competitive Edge In Today's Tough Global Economy!--book Jacket. Ch. 1. Introduction To Customer-driven Project Management -- Ch. 2. Foundation Of Customer-driven Project Management -- Ch. 3. Customer-driven Project Management: An Integrated Approach -- Ch. 4. Customer-driven Project Management In Action -- Ch. 5. Cdpm Tools And Techniques -- Ch. 6. Customer-driven Teams (cdts) -- Ch. 7. People Involvement Tools And Techniques -- Ch. 8. Cdpm Definition Tools And Techniques -- Ch. 9. Cdpm Understanding Tools And Techniques -- Ch. 10. Cdpm Selection Tools And Techniques -- Ch. 11. Cdpm Analysis Tools And Techniques -- Ch. 12. Cdpm Project Management Tools And Techniques -- Ch. 13. Cdpm System Development/improvement Tools And Techniques -- Ch. 14. Specific Applications Of Cdpm Today And In The Future -- Appendix B. Personal And Professional Impacts Of Cdpm -- Appendix C. Assessment. Bruce T. Barkley, James H. Saylor. Includes Bibliographical References (p. 501-503) And Index.