Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Author(s)



The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations. Includes scripts modelling the best way to deal with confrontations.

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Name in long format: Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
ISBN-10: 0071446524
ISBN-13: 9780071446525
Book pages: 284
Book language: en
Edition: 1st
Binding: Paperback
Publisher: McGraw-Hill
Dimensions: Height: 8.9 Inches, Length: 6 Inches, Weight: 0.8708259349 Pounds, Width: 0.7 Inches

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