Building Professional Services: The Sirens' Song

Building Professional Services is the first comprehensive guide to creating professional services organizations, managing them to maturity, and delivering both quality services and superior margins. It covers strategy, tactics, and operations; identifies key success factors; and offers expert guidance on professional services in "product-centric" companies. Coverage includes planning, metrics, solutions development, organization, project delivery, infrastructure, and more.

Booknews

Offers advice to companies that sell software products and are considering expanding their business to consulting services. The authors discuss the importance of defining the mission, objectives, guiding principles, and target business model of the professional services units, and identify the roles of the sales, service delivery, product engineering, and marketing departments. Annotation c. Book News, Inc., Portland, OR