Building an ITIL-based Service Management Department

Author(s)

This guidance provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.

Keywords
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ISBN-10: 0113314590
ISBN-13: 9780113314591
Book pages: 1080
Book language: English
Edition: 2
Binding: eBook
Publisher: The Stationery Office
Dimensions: Page Fidelity

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