An Introduction to Quality Management and Engineering: Based on the American Society for Quality's Certified Quality Engineer Body of Knowledge

This book/CD-ROM package provides 1) comprehensive coverage -- at an introductory level -- of the entire quality engineering body of knowledge as defined by ASQ, 2) extensive references to specialized resources which provide significantly more depth of coverage, 3) integrative cases in which readers can apply material to simulated "real world" situations, and 4) a computerized testing program (with substantive feedback) that helps users prepare for the CQE and ASQ certification examinations. Covers fundamentals (basic probability concepts, statistics, quality improvement tools); statistical quality control (statistical process control, acceptance sampling, and design of experiments); product/service design and testing (metrology, inspection, and testing; reliability engineering); quality management (product, process, and materials control; quality management principles; quality costs; quality systems; human factors; quality auditing). The accompanying computerized testing program provides a library of examination questions similar to those that may be encountered on the ASQ and CQE examinations. Provides substantive feedback. For anyone interested in Quality Engineering, including those preparing for the CQE and ASQ certification examinations.