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7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience

Be #1 on Google: 52 Fast and Easy Search Engine Optimization Tools to Drive Customers to Your Web Site

Care Packages for Your Customers: An Idea a Week to Enhance Customer Service

Grow Your Business with Google AdWords: 7 Quick and Easy Secrets for Reaching More Customers with the World's #1 Search Engine

Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation (Perfect Phrases Series)

REPOSITIONING: Marketing in an Era of Competition, Change and Crisis

Strategy from the Outside In: Profiting from Customer Value

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded: SEVEN KEYS 2E

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

The Customer Signs Your Paycheck

The IKEA Edge: Building Global Growth and Social Good at the World's Most Iconic Home Store

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Transform: How Leading Companies are Winning with Disruptive Social Technology

Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay

What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of: Business Communication ... and Suspicious of Everything You Say